How to identify the email opened in Android or Apple device (sending the email via AJO journey) | Community
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ST_questions
Level 2
May 14, 2025
Solved

How to identify the email opened in Android or Apple device (sending the email via AJO journey)

  • May 14, 2025
  • 3 replies
  • 709 views

I want to know if we have any backend AJO/AEP table that keeps track of who opens the email on Android or Apple devices

Best answer by Mohan_Dugganab

Not currently in the email tracking system dataset, but do log this as an enhancement with adobe support team with the detailed requirement and we can route it to the appropriate team.

3 replies

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
May 14, 2025

Not currently in the email tracking system dataset, but do log this as an enhancement with adobe support team with the detailed requirement and we can route it to the appropriate team.

    AnkitJasani29
    AnkitJasani29
    Level 6
    May 15, 2025

    Hi @st_questions ,

    I suggest to try query service for the same and extract device type from the user agent.

    Mohan_Dugganab
    Adobe Employee
    Mohan_DugganabAdobe Employee
    Adobe Employee
    May 15, 2025

    user agent information is not available in the current state in the email tracking system dataset

    AnkitJasani29
    AnkitJasani29
    Level 6
    May 15, 2025

    Hi @mohan_dugganab ,
    My reference is based on the link shared below.

    https://experienceleague.adobe.com/en/docs/experience-platform/xdm/data-types/browser-details

    DavidKangni
    Community Advisor
    DavidKangniCommunity Advisor
    Community Advisor
    May 15, 2025

    @mohan_dugganab @st_questions @ankitjasani29 

    Mohan is correct. User agent is not available in email tracking today. You have browser details when using data collection with web but not for email.

    For your reference, I submitted an enhancement request a year ago and it was accepted but I don't know the timeline.

    https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-ideas/add-device-information-in-ajo-tracking-dataset/idi-p/660954

    Thanks,

    David

    David Kangni
      S
      ST_questionsAuthor
      Level 2
      May 15, 2025

      Thanks David and Mohan

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