How to identify the email opened in Android or Apple device (sending the email via AJO journey) | Community
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Level 2
May 14, 2025
Solved

How to identify the email opened in Android or Apple device (sending the email via AJO journey)

  • May 14, 2025
  • 3 replies
  • 709 views

I want to know if we have any backend AJO/AEP table that keeps track of who opens the email on Android or Apple devices

Best answer by Mohan_Dugganab

Not currently in the email tracking system dataset, but do log this as an enhancement with adobe support team with the detailed requirement and we can route it to the appropriate team.

3 replies

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
May 14, 2025

Not currently in the email tracking system dataset, but do log this as an enhancement with adobe support team with the detailed requirement and we can route it to the appropriate team.

AnkitJasani29
Level 6
May 15, 2025

Hi @st_questions ,

I suggest to try query service for the same and extract device type from the user agent.

Mohan_Dugganab
Adobe Employee
Adobe Employee
May 15, 2025

user agent information is not available in the current state in the email tracking system dataset

AnkitJasani29
Level 6
May 15, 2025
DavidKangni
Community Advisor
Community Advisor
May 15, 2025

@mohan_dugganab @st_questions @ankitjasani29 

Mohan is correct. User agent is not available in email tracking today. You have browser details when using data collection with web but not for email.

For your reference, I submitted an enhancement request a year ago and it was accepted but I don't know the timeline.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-ideas/add-device-information-in-ajo-tracking-dataset/idi-p/660954

Thanks,

David

David Kangni
Level 2
May 15, 2025

Thanks David and Mohan