How to change exported file encoding format to PC-Ansi from current Unix-Ansi by DM Channel from AJO

Forum|Forum|10 months ago
March 7, 2025
2 replies
697 views

Hi, Team,

I am exporting a file through the campaign using the DM channel. After generating the file, it is saved as Unix-ANSI instead of PC-ANSI, which is the required format for our system. Is there a setting or option where I can select the desired file format (PC-ANSI) before generating the file? Please advise

Journey Optimizer

Best answer by SatheeskannaK

@chrisyan Currently, AJO supports only CSV or text delimited. It has an option to choose either of these.

SatheeskannaK

Community Advisor

@chrisyan Take a look at this page on the file formats of DM configuration,

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/direct-mail/direct-mail-configuration#file-routing-configuration

Thanks, Sathees

C

chrisyanAuthor

Level 4

file format is to choose what delimiter you would export comma or else. Not relating to file type and do not think on the channel configuration having such option.

SatheeskannaK

Accepted solution

Community Advisor

@chrisyan Currently, AJO supports only CSV or text delimited. It has an option to choose either of these.

Thanks, Sathees

somen-sarkar

Community Advisor

Hi @chrisyan ,

"Unix-ANSI" and "PC-ANSI" typically refer to different conventions for file encoding and line endings, which are important for ensuring compatibility across different operating systems. One option can be to run command like 'unix2dos filename' in destination system to convert it to a compatible one. Check that out. Haven't seen any OOTB option to set it by default.

Thanks,

Somen

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