How to add second parallel path from Action Activity? | Community
Skip to main content
Indra-2
Community Advisor
Community Advisor
September 12, 2024
Question

How to add second parallel path from Action Activity?

  • September 12, 2024
  • 2 replies
  • 855 views

"You can also use this mechanism to perform an action when there is no reaction to your messages. To do this, create a second path parallel to the reaction activity and add a wait activity. If there is no reaction during the period defined in the wait activity, the second path will be chosen. You can choose to send, for example, a follow-up message."

 

Second Parallel path should start from the email acton right in this scenario like in the attached screenshot?

 

Reference link : https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/reaction-events

 

 

 

 

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

harikrishnadevanabowina
Level 4
September 13, 2024

Hi @indra-2 

 

Locate the Action Activity -> Add a Fork Activity -> Configure the Fork Activity -> 

Add Activities to the Parallel Paths

 

BR, Hari Krishna D

SatheeskannaK
Community Advisor
Community Advisor
September 13, 2024

@indra-2 Second parallel path mentioned in the documentation talks about time-out path configuration in reaction activity. When you configure the reaction activity once you select the timeout checkbox define the delay time (ex. 1 day) and check the "set a timeout path". What this allows us to do when someone gets a message is if they click it will take them directly to the next activity configured which is another message (Email1) shown in the screenshot. If the profiles didn't click within the 1 day then send a reminder message.

 

Thanks, Sathees
Indra-2
Community Advisor
Indra-2Community AdvisorAuthor
Community Advisor
September 13, 2024

Thanks for the reply satheesh. 

But as per the document it says

"Create a second path parallel to the reaction activity and add a wait activity. If there is no reaction during the period defined in the wait activity, the second path will be chosen."

 

Timeout path cannot be parallel path right ?

 

Sukrity_Wadhwa
Community Manager
Community Manager
October 18, 2024

Hi @satheeskannak,

Can you please help @indra-2 further with their query?

Thanks!

Sukrity Wadhwa