Adobe Journey Optimizer

MarzenaRa · 10/30/25

My company has 500 journals and campaigns in its instance, which send various text messages and emails to potential clients. I need to somehow manage the "Grace Time," meaning I need a feature that blocks the sending of text messages and emails from a given campaign/journal because a client (a single profile) has already received a message from another journal. How do I do this?

SatheeskannaK · 10/30/25

@MarzenaRa

AJO's journey capping and arbitration features, combined with a well-defined rule set, can effectively limit the number of messages a profile receives.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/conflict-prioritization/capping-r...

Thanks, Sathees

View solution in original post

SatheeskannaK · 10/30/25

@MarzenaRa

AJO's journey capping and arbitration features, combined with a well-defined rule set, can effectively limit the number of messages a profile receives.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/conflict-prioritization/capping-r...

Thanks, Sathees