Email Tests not being received by all intending recipients in AJO Sandbox | Adobe Higher Education
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krishnan5
krishnan5
Level 2
January 31, 2025
解決済み

Email Tests not being received by all intending recipients in AJO Sandbox

  • January 31, 2025
  • 4 の返信
  • 865 ビュー

I have sent test emails to four profiles, but only one test profile is receiving the test email in Adobe Journey Optimizer. All four profiles are test profiles. I am doing this from the Sandbox. Some (but not all) received the test emails after several hours.

このトピックへの返信は締め切られました。
ベストアンサー vraghav

It could be a combination of Consent, suppression list and merging of profile based on the identitiy namespace you are using. Check the consent fields used. If the required attribute is set to NO, email won't go out.

4 の返信

somen-sarkar
Community Advisor
somen-sarkarCommunity Advisor
Community Advisor
January 31, 2025

Hi @krishnan5 ,

Check if the profiles are added in "Suppression List" or have some custom "Allowed List" rule in the channel  Email settings configurations. Hope this will help.

 

Thanks,

Somen

 

 

    TylerKrause
    Adobe Champion
    TylerKrauseAdobe Champion
    Adobe Champion
    January 31, 2025

    Hey @krishnan5!

    Additionally check if any of the profiles merged. If they are, some odd experiences have been observed.

    The workaround my org typically does it to trigger a singular profile off via test mode, and just replace the email parameter on the delivery with a hardcoaded value of the intended recipient. 

    Hope that works out for you!

    Best,
    Tyler Krause

      vraghav
      Adobe Employee
      vraghavAdobe Employee回答
      Adobe Employee
      February 3, 2025

      It could be a combination of Consent, suppression list and merging of profile based on the identitiy namespace you are using. Check the consent fields used. If the required attribute is set to NO, email won't go out.

        Sukrity_Wadhwa
        Community Manager
        Sukrity_WadhwaCommunity Manager
        Community Manager
        February 21, 2025

        Hi @krishnan5,

        Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'
        Thank you!

        Sukrity Wadhwa
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