Email Channel Surface Error

[trojan_horse]

Hi, 

I have create an IP pool in AJO and when I create an email channel surface using that IP pool, I get the error 'Maximum runs 15 for the workflow step IPAffinityProvisioning are reached. (CJMRT - 110001-500)' 

I am not sure how to get more details on this error or even resolve it. 

Any help would be appreciated. 

Thanks

[SatheeskannaK · Accepted solution]

@trojan_horse Maybe the error looks like you may have too many IPs in the IP Pool. Although it's not mentioned in the documentation how many IPs you can have in the IP pool. Try creating an IP pool with less number of IPs to see if that allows you to create the surface. If you still see an issue, I would suggest opening a ticket with Adobe support.

[dugganab]

Kindly log a support ticket for this issue.