DM action failed | Community
Skip to main content
C
chrisyan
January 28, 2025
Solved

DM action failed

  • January 28, 2025
  • 1 reply
  • 535 views

Hi Team,

 

I had successfully completed one DM campaign but it's failed without file exported with the following error:

 

Error reason

An-error-has-occurred-when-exporting-data-to-the-destination.-Unable-to-perform-the-data-export-with-the-parameters-flowId-AJO-b235a143-3426-43e7-8af7-1699b9fd998f-segmentId-abnmemberid-3877c86b-d40a-4fb1-8c35-9fc83459597f-flowRunId-not-set.-The-error-message-returned-by-the-destination-is-10--.

 

can you please help me out what's the exact error I can troubleshoot.

 

Thanks in advance!!

Best answer by somen-sarkar

Hi @chrisyan ,

The export issue may appear in DM if AJO is unable to transfer the csv file to the destination SFTP server due to authentication/permission issues.

 

Suggest to export some details using AEP OOTB destination connector to the required SFTP server or other destination as needed in your use case.  If it is able to export successfully then connection credentials are fine . Otherwise connection cred needs to be revalidated.

 

Also raise a ticket with Adobe support to get more details about the error .

Thanks,

Somen

 

1 reply

somen-sarkar
Community Advisor
somen-sarkarCommunity AdvisorAccepted solution
Community Advisor
January 30, 2025

Hi @chrisyan ,

The export issue may appear in DM if AJO is unable to transfer the csv file to the destination SFTP server due to authentication/permission issues.

 

Suggest to export some details using AEP OOTB destination connector to the required SFTP server or other destination as needed in your use case.  If it is able to export successfully then connection credentials are fine . Otherwise connection cred needs to be revalidated.

 

Also raise a ticket with Adobe support to get more details about the error .

Thanks,

Somen

 

    C
    chrisyanAuthor
    January 30, 2025

    thank you!  can you please share a link to be able to contact Adobe support.

    somen-sarkar
    Community Advisor
    somen-sarkarCommunity Advisor
    Community Advisor
    January 30, 2025

    Below is the  portal details to raise the support ticket (under "Support" tab). 

    https://adminconsole.adobe.com/

    Also request to update more on the above error once you hear back from Adobe. This can help other community members if they encounter this type of error.

     

      Terms & ConditionsAccessibility statement

      Loading footer...