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Silvio6
Silvio6
Level 5
March 7, 2024
Solved

Decision Management Help

  • March 7, 2024
  • 1 reply
  • 757 views

Hi, I've created 4 Web offers with different priorities: 

Ad Offer CXW134asd || Ad CXW133asd Target || Ad Offer CXW132asd Campaign || Ad Offer CXW135asd
 
Each offer will show a different image and each offer have a different Decision Rule. For example "Ad CXW133asd Target" offer will contain a rule where profile attribute "is interested in" = "Ad CXW133asd Target"
 
Then I've created a collection called "AD"

 

And finally the Decision.

 

 

But the simulation is not working (showing Fallback to a person who fits a Decision Rule). Is it ok how I added the collection to the Decision?

I also tried with this Decision but not working (showing Fallback to a person who fits a Decision Rule)

Thanks

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Best answer by Anuhya-Y

@silvio6 

It is not mandatory to use decision rules in Decision scope if it is not suitable to your business use case.

 

Looking at the limitation, I believe if the data is ingested into profile via edge, decision rule would be evaluated immediately. But in your case data ingested via streaming, please wait for 24 hours and validate.

1 reply

Anuhya-Y
Community Advisor
Anuhya-YCommunity Advisor
Community Advisor
March 8, 2024

@silvio6  I see decision rule is used at offer eligibility. Check out limitations on decision rules.https://experienceleague.adobe.com/docs/journey-optimizer/using/offer-decisioning/create-components/creating-decision-rules.html?lang=en 

 

Try audience at offer eligibility instead of decision rule and check the result.

 

Silvio6
Silvio6Author
Level 5
March 8, 2024

Hi, thanks for response. But I want to avoid creating audiences and use Offer Rules. I'm not using any event data, the rules are using profile attributes. Also I'm not looking back previous periods. I tried with Streaming audiences and not working but will wait some time and test again.

 

Why this solution not working? If decision rules are inside each offer (and each offer has its own priority) I think there's no need to add rules again in Decision scopes

 

Thanks!

Anuhya-Y
Community Advisor
Anuhya-YCommunity AdvisorAccepted solution
Community Advisor
March 8, 2024

@silvio6 

It is not mandatory to use decision rules in Decision scope if it is not suitable to your business use case.

 

Looking at the limitation, I believe if the data is ingested into profile via edge, decision rule would be evaluated immediately. But in your case data ingested via streaming, please wait for 24 hours and validate.

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