Custom Wait - 7 days after profile received email

Forum|Forum|1 year ago
November 27, 2024
2 replies
838 views

Hi I'm trying to create a custom wait which should wait 7 days after the person received the "What's" email and not wait 7 days after the Open reaction.

So In my journey, after the "Open" reaction I want to add that custom wait activity.

Regards.

Best answer by TylerKrause

We have implemented a use case similar to this. You can make an audience for that specific action, and then have a different journey using a read audience that triggers daily.

Silvio6Author

Level 5

What I mean is, I want the profile to continue the journey 7 days after receiving the email, not 7 days after the open behavior occurs.

TylerKrause

Accepted solution

Adobe Champion

We have implemented a use case similar to this. You can make an audience for that specific action, and then have a different journey using a read audience that triggers daily.

Silvio6Author

Level 5

thanks! can you explain better you use case? You've created an audience for "opens" for an specific email id?

TylerKrause

Adobe Champion

We trigger off of sends, not opens, but you should be able to do the same.

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