Configuring conditional SMS delivery Audience Manager traits | Community
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AnkitJasani29
AnkitJasani29
Level 6
May 7, 2025
Solved

Configuring conditional SMS delivery Audience Manager traits

  • May 7, 2025
  • 1 reply
  • 314 views

Hello Team,

We are working on a requirement where SMS messages should only be sent to users who meet multiple real-time criteria for example qualifying for a high-value audience in AAM, having a verified phone number, and not having opted out in the last 10 days etc.

Is there a way to combine AAM traits with real-time profile attributes to trigger or suppress SMS actions?

Best answer by SatheeskannaK

@ankitjasani29 Have you thought about an AAM source connection in AEP to import the segments and traits for orchestrating the SMS journey?

https://experienceleague.adobe.com/en/docs/experience-platform/sources/ui-tutorials/create/adobe-applications/audience-manager

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
May 8, 2025

@ankitjasani29 Have you thought about an AAM source connection in AEP to import the segments and traits for orchestrating the SMS journey?

https://experienceleague.adobe.com/en/docs/experience-platform/sources/ui-tutorials/create/adobe-applications/audience-manager

Thanks, Sathees
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