Can't Select productListItems in Event ID Condition | Adobe Higher Education
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MktgCloudUser
MktgCloudUser
Level 4
October 7, 2023
Pergunta

Can't Select productListItems in Event ID Condition

  • October 7, 2023
  • 1 resposta
  • 1605 Visualizações

Hello,

 

I'm trying to create an abandoned cart journey/email and the Event Condition dialog box does not allow me to expand the productListItems.  The message says I must switch to advanced mode however no Advanced Mode button exists.  Is this a bug or is something wrong with the Schema?

 

Also, I wanted to confirm what I should be doing in this dialog is setting commerce.productListAdds is greater than 0 - correct?

 

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1 Resposta

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
October 7, 2023

@mktgclouduser, You won't be able to use advanced mode in the event configuration. Instead, follow these steps,

  • Create an event with eventtype as commerce.productListAdds
  • Have an audience (i.e. segment) setup to define the additional rules to get the right set of profiles for the abandoned cart.
  • Within the journey start with event created followed by an audience qualification activity to refer to the audience setup in the earlier step.

There are other approaches you can follow within the journey. But you can't use the advanced mode on an event configuration to narrow down specific criteria.

Thanks, Sathees
    MktgCloudUser
    MktgCloudUserAutor
    Level 4
    October 7, 2023

    Thank you for your quick response however I'm not clear what you mean by Event Type?  Do you really mean Event ID?  If so, I can't expand the productListItems node to get to productListAdds.  Am I misunderstanding you?

    SatheeskannaK
    Community Advisor
    SatheeskannaKCommunity Advisor
    Community Advisor
    October 7, 2023

    @mktgclouduser When you configure the event select the event type in the field (parameters -> fields) section. Event type allows to select commerce.productListAdds in the event id condition (parameters -> event id condition).

     

    Thanks, Sathees
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