Can't duplicate the journey in AJO

[chrisyan]

Hi,

I tried to duplicate the existing journey which includes 44 nodes out of 50 under the limitation of max nodes but when I duplicated it and showing errors: an error occurred when duplicating the journey.

what was it and where I can find the error log, why it refused me to duplicate where I am against the requirement of journey duplicate?

please help and advise.

[DavidKangni]

Hi @chrisyan 

I don't think it the number of nodes which is blocking you to duplicate the the journey. 

Without an error message, we can't provide much help. I will suggest you whether to go to Developer mode, then check the network tab, reproduce the issue and try to find the error during the record of the https session.

Thanks,

David

[KotiSyamala]

It seems to be a cookie or cache issue. Check with your team to see if they can replicate the same journey.

Try logging in again using a different browser or by clearing the cache.

[Sukrity_Wadhwa]

Hi @chrisyan,

Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'
Thank you!