Audience Exclusions: Non-identity Namespace | Community

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Audience Exclusions: Non-identity Namespace

Forum|Forum|1 year ago
November 1, 2024
1 reply
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How do I create a segment that excludes another audience joined on a field that is not an identity namespace (in our case, email address)? The current challenge is that audience builder is all denormalized or joined on the identity namespace.

For example, I have an audience of former customers that could have the same email address as active customer accounts. If I email the former customers, I need to exclude any email address that matches an active customer.

Thank you in advance for any help.

JeffBa4

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Best answer by Anuhya-Y

@jeffba4 check out exclude by attribute https://experienceleague.adobe.com/en/docs/experience-platform/segmentation/ui/audience-composition#exclude-attribute

Community Advisor

Accepted solution

Community Advisor

@jeffba4 check out exclude by attribute https://experienceleague.adobe.com/en/docs/experience-platform/segmentation/ui/audience-composition#exclude-attribute

Hi Anuhya-Y,
Thank you for the direction.

After reviewing, it appears Exclude by attribute will allow me to exclude one single email address.

I need the ability to remove users from an audience if the email address matches the email address in another, separate audience.

Is Exclude by Attribute still what I need and I just misunderstood?
Or is there alternative options for me?
Thanks,

JeffBa4

Community Manager

Community Manager

Can you please help @jeffba4 further with their query?

Thanks!

Sukrity Wadhwa