Assistance Required: “No Value” Records in CJA While Exporting AJO Email Unsubscribers

[karthikeyanS2301]

Dear Team,

I hope this message finds you well.

Kindly refer to the attached screenshot highlighting the issue. I am attempting to export email unsubscriber records from Adobe Journey Optimizer (AJO) via Customer Journey Analytics (CJA). However, I am noticing that 89 of the records are marked as "No Value" in the email field, making it impossible to view or export the associated email addresses.

Could you please help me understand the root cause of this issue and advise on how it can be resolved?

Looking forward to your guidance. Please let me know if you want me to share more info!

Best regards,
Karthikeyan Sakthivel

[DavidKangni]

@karthikeyanS2301 

As the domain showed in your screenshot, I will recommend to check if the users didn't unsubscribe from the one-click or header unsubscribe.

Thanks,

David

[karthikeyanS2301]

@DavidKangni 

We have manually ingested a set of records for unsubscribe data, with the total count being approximately 13k+. However, the report currently reflects fewer than 500 unsubscribes across all domains.

Please note that we have created a dedicated landing page (LP) for the unsubscribe process, and it is actively capturing user responses.

Please let me know if you need any other details, Thank you!