AJO - Web channal error | Community
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Level 3
November 12, 2024
Question

AJO - Web channal error

  • November 12, 2024
  • 2 replies
  • 1625 views

Hi,

 

I created a sample journey, attached the screen, for "web channal" action am getting errors, not sure what it means.

 

Web channal config:

I also get below error when i try to "Edit Content", and debugger is active.

 

 

Thanks

2 replies

Anuhya-Y
Community Advisor
Community Advisor
November 14, 2024
ArunLaAuthor
Level 3
November 14, 2024

@anuhya-y  The designer works fine now, but still getting same web channel issue, not sure what it means.

 

ArunLaAuthor
Level 3
November 19, 2024

 If your goal is to display the right offer from  decision management on a webpage based on user action, use offer Decisioning with the Platform Web SDK .

on Web channel set up and delivery, If you believe you've followed the documentation but are still encountering issues, do reach out to Adobe Support. They can review your sandbox environment, verify configurations according to your use case, and provide further guidance on the next steps.


@anuhya-y 

It seems like my configurations are correct, I see payload details in adobe debugger egde logs, even decisioning happening, female user logged in, so it picked up female offer, only final result is not sowing up on my webpage.

In documents they have not exactly mentioned on which page or which section on the page the offer is going to display, in doc they mentioned once we configure decisions with offers, we place that decision scope in the send event action on the rule in tags. i have placed decisions scope on rule >> send event action, this rules executes for everypage on website. 

am not sure what am missing.

 

decisions scope configuration on Tags >> Rules >> send event action

 

 

Sukrity_Wadhwa
Community Manager
Community Manager
January 29, 2025

Hi @arunla,

Were you able to resolve this query on your own with the help of the raised issues or do you still need help here? Do let us know.

Thanks!

Sukrity Wadhwa