AJO - Web channal error

Forum|Forum|1 year ago
November 12, 2024
2 replies
1625 views

Hi,

I created a sample journey, attached the screen, for "web channal" action am getting errors, not sure what it means.

Web channal config:

I also get below error when i try to "Edit Content", and debugger is active.

Thanks

Anuhya-Y

Community Advisor

@arunla , it looks like Adobe Experience Cloud Visual Editing Helper browser extension is missing

check out the prerequisites of web channel

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/web/configure-web-channel/web-prerequisites#implementation-prerequisites

A

ArunLaAuthor

Level 3

@anuhya-y The designer works fine now, but still getting same web channel issue, not sure what it means.

A

ArunLaAuthor

Level 3

If your goal is to display the right offer from decision management on a webpage based on user action, use offer Decisioning with the Platform Web SDK .

on Web channel set up and delivery, If you believe you've followed the documentation but are still encountering issues, do reach out to Adobe Support. They can review your sandbox environment, verify configurations according to your use case, and provide further guidance on the next steps.

@anuhya-y

It seems like my configurations are correct, I see payload details in adobe debugger egde logs, even decisioning happening, female user logged in, so it picked up female offer, only final result is not sowing up on my webpage.

In documents they have not exactly mentioned on which page or which section on the page the offer is going to display, in doc they mentioned once we configure decisions with offers, we place that decision scope in the send event action on the rule in tags. i have placed decisions scope on rule >> send event action, this rules executes for everypage on website.

am not sure what am missing.