AJO SMS setup to third party service providers. | Community
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R
Ramki
Level 2
September 8, 2023
Solved

AJO SMS setup to third party service providers.

  • September 8, 2023
  • 2 replies
  • 2577 views

Hi all,

To setup sms in AJO I am referring below document.
https://experienceleague.adobe.com/docs/journey-optimizer/using/sms/sms-configuration.html?lang=en

 

I can see only 3 External service providers can configure in AJO by default(sinch, Twilio,infobip).   could anyone help me how come this will achieved for other service providers.

Thanks in advance.

 

 

 

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Best answer by DavidKangni

Hi @ramki,

 

To do so, you need to create your custom actions. Keep in mind that AJO supports only REST API today and you cannot use SMPP.

Regarding to incoming SMS, you'll need to have whether an external data source configuration or point a webhook to a dataset or a schema in AJO.

 

One more thing is you want be able to have an OOTB report for your SMS using custom actions.

 

Thanks,

David

2 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
September 8, 2023

@ramki, You will have to use custom actions to activate through other service providers. 

https://experienceleague.adobe.com/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/using-custom-actions.html?lang=en

Thanks, Sathees
R
RamkiAuthor
Level 2
September 11, 2023

Thanks. @satheeskannak , Could you please let me know how incoming messages from external service providers are configured in Adobe Journey optimizer. 

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
September 11, 2023

Hi @ramki,

 

To do so, you need to create your custom actions. Keep in mind that AJO supports only REST API today and you cannot use SMPP.

Regarding to incoming SMS, you'll need to have whether an external data source configuration or point a webhook to a dataset or a schema in AJO.

 

One more thing is you want be able to have an OOTB report for your SMS using custom actions.

 

Thanks,

David

David Kangni
R
RamkiAuthor
Level 2
September 12, 2023

@davidkangni ,Thanks a lot! 

 

I have one more  query,

I'm using the custom action in the journey next to sms action.  SMS action has the message editor to add our SMS text. To use SMS action, SMS surface is mandatory. While creating SMS surface, In SMS configuration we required API credentials which has 3 default service providers.  Could you please guide me how to add the message text for custom action using SMS action or please let me know any alternative for sms action.

 

Thanks in advance.

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