AJO - Jump activity sending emails twice

Question

Hi, I've created two journeys using Jump activity

J1

J2

The custom action is sending journey data to a slack chat

The thing is I'm receiving that AJO data twice in slack (and I also tested using email and I'm receiving two emails)

Why that?

Thanks.

DavidKangni · Accepted Answer

Hi @silvio6,

As several journeys can use the same event, if you are using the same event in your 2 journeys then it's an expected behavior.

If J1 and J2 are using the same event, they both triggered when received the event. J2 probably sent the first comms and J1 jump to J2 then sent the 2nd comms.

You can use the query below to find the exact order

select _experience.journeyOrchestration.stepEvents.*
    --_experience.journeyOrchestration.stepEvents.nodeID AS nodeID,
    --_experience.journeyOrchestration.stepEvents.nodeName AS nodeLabel--,
    --count(1) stepEnteredCount
from journey_step_events
where --1=1
     _experience.journeyOrchestration.stepEvents.journeyVersionID IN ('J1 Version ID','J2 Version ID')
     --AND _experience.journeyOrchestration.stepEvents.journeyNodeProcessed = TRUE
  AND _experience.journeyOrchestration.stepEvents.nodeName = 'Your event name'
  order by timestamp desc

Thanks,

David

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