A Alias instead of CNAME

Forum|Forum|9 months ago
April 1, 2025
2 replies
1210 views

hi team, a client is using the CNAME delegation for creating a subdomain. They've pasted all DNS records in their hosting solution but when they want to paste this AJO record: CNAME , notificaciones.aaa.ar , notificaciones.aaa.ar.cname.cjm.adobe.com in their hosting solution, the client is currently adding it as an A Alias because their hosting provider requires an initial alias to configure a CNAME (like data. ; _dmarc. ; cdn , etc.) , and notificaciones.aaa.ar doesn't have one.

That's why they're using an A Alias. But AJO is not finding the CNAME record desired ( notificaciones.aaa.ar ) and we're not able to create the subdomain.Has anyone faced this before? We're in a hurry as we need to start our email campaigns.

Thanks.

Journey Optimizer

Best answer by DavidKangni

Hi @silvio6 ,

Which hosting provider are you using? I will suggest to search in their documentation how to add a cname.

Usually you have to create the subdomain first notificaciones.aaa.ar on your hosting side and notificaciones is the alias of your parent domain aaa.ar

Once you get the DNS records from AJO then you can add using notificaciones as alias , name as notificaciones.aaa.ar and target will be notificaciones.aaa.ar.cname.cjm.adobe.com

It's the common setup but maybe your hosting provider is doing it differently.

Thanks,

David

DavidKangni

Accepted solution

Community Advisor

Hi @silvio6 ,

Which hosting provider are you using? I will suggest to search in their documentation how to add a cname.

Usually you have to create the subdomain first notificaciones.aaa.ar on your hosting side and notificaciones is the alias of your parent domain aaa.ar

Once you get the DNS records from AJO then you can add using notificaciones as alias , name as notificaciones.aaa.ar and target will be notificaciones.aaa.ar.cname.cjm.adobe.com

It's the common setup but maybe your hosting provider is doing it differently.

Thanks,

David

David Kangni

Silvio6Author

Level 5

ok, it's working, we used parent domain to add the "notificaciones" alias. The subdomain was created successfully—we’ve already set up the channel surface, sent a test, and everything is working well.. However, when I click on the subdomain, I now see a new DNS record that wasn’t there before. Should I ask the client to add this final record to their hosting solution?

I see this new record if for "aaa.ar" (parent) but I'm setting up the "notificaciones.aaa.ar" subdomain in AJO UI. Is this ok?