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man31
Level 2
October 9, 2023
Solved

Tag is not firing

  • October 9, 2023
  • 1 reply
  • 3739 views

our Contentsquare tag doesn't seem to be firing . As the tag tag was implemented in Adobe Launch, would you be able to double check what’s preventing the tag from firing?

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    Best answer by man31

    Better setup call and debug for the issue with Adobe, again i say if you are confident about the implementation. If all good from implementation as you said, then hope you get direct help.


    I have setup a call with Adobe and they are saying the issue is with the launch and rules are not firing. I am new to this I don't know what to do

    1 reply

    ravi7
    ravi7
    Level 2
    November 8, 2023

    @man31 First thing to check if launch is loading on the page or not. If yes, then add a page load rule on DOM load. Try adding some console logs to check the rule firing or not.These are initial checks for tag check.

    If you still are unbale to figure out, please come back with more context and i will try to help.

      M
      man31Author
      Level 2
      November 8, 2023

      Hi @ravi7 I am able to get the data now but I am not getting the data for 1 country this is strange but I am getting the data for other countries. I tried placing an order on dev and can see the order for that country in workspace but unable to see anything on prod. I have tried everything but its not working for me. This is a critical issue and it would be really helpful if you can connect with me maybe you can resolve the issue in sometime. Appreciate your help!

        ravi7
        ravi7
        Level 2
        November 13, 2023

        I have raised hell number of tickets with Adobe and they are just unable to do anything. They keep on discussing the simikar things again and again. Thats why I raised it here 


        Better setup call and debug for the issue with Adobe, again i say if you are confident about the implementation. If all good from implementation as you said, then hope you get direct help.

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