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payalasailu
Level 2
October 24, 2017
Solved

removing user from DTM

  • October 24, 2017
  • 3 replies
  • 2346 views

Hi

I am trying to remove user from DTM .

I removed from cloud admin console->users and also from sitecatalyst tool "user management "but i still see user as admin in DTM. Is there any other way i can remove users that i am missing here?

Any help would be appreciated.

Thanks,

Saila

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    Best answer by Kaushalendra

    Thanks for providing the Email ID sailakumarip63325621​.

    I believe with removal of the user from Admin Console, only the mapping has been removed from the user, but the account still exists in DTM as an Admin.

    However, to get the user account in DTM deleted, you can reach out to Adobe ClientCare as only they will have an internal approach to do so. You can reach out to ClientCare team by sending a mail to "clientcare@adobe.com" from your email id and request for deletion of the account.

    3 replies

    Kaushalendra
    Adobe Employee
    KaushalendraAdobe Employee
    Adobe Employee
    October 24, 2017

    Hi sailakumarip63325621​,

    Please DM me the Email ID of the user account with issue and will review the configuration.

    P
    payalasailuAuthor
    Level 2
    October 24, 2017

    Kaushalendra

    Can you give me email ID?

    Thanks,Saila

    Kaushalendra
    Adobe Employee
    KaushalendraAdobe EmployeeAccepted solution
    Adobe Employee
    October 24, 2017

    Thanks for providing the Email ID sailakumarip63325621​.

    I believe with removal of the user from Admin Console, only the mapping has been removed from the user, but the account still exists in DTM as an Admin.

    However, to get the user account in DTM deleted, you can reach out to Adobe ClientCare as only they will have an internal approach to do so. You can reach out to ClientCare team by sending a mail to "clientcare@adobe.com" from your email id and request for deletion of the account.

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