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SOLVED

Non-English Labels DTM Rules section

Bsmith320
Level 4
Level 4

I am working on creating events in the rules section and I noticed some of the labels are not in English. See attached file.

1 Accepted Solution
Bsmith320
Correct answer by
Level 4
Level 4

1. I was seeing the issue in Chrome

2. after clearing my cache and cookies, the issue was corrected.

Bill

View solution in original post

11 Replies
ParitMittal
Level 10
Level 10

Hi Smith, 

In General , we have an Account Setting in DTM Interface where a user choose the desired language from the drop-down list. The user interface displays in the selected language. In the upper right corner of the dynamic tag management interface, click  > Account Settings and screen like below screen will be displayed. Please check whether the correct language option is selected or not.

If the correct language option has already been selected , Can you please let us know whether the label language problem exists only on the Rules section pages or on all pages of DTM Interface?.

Thanks & Regards

Parit Mittal

Bsmith320
Level 4
Level 4

Parit,

The language is set for English. I am still seeing the non-english language.

Bill

taciac
Level 9
Level 9

Hi Bill,

The interface should be pulling from the language setting. For this issue, I recommend opening a ticket with Customer Care for further investigation. In the ticket include the property name and an example rule where this occurs.  

Thank you,

Tacia

taciac
Level 9
Level 9

Hi Ali,

Does this happen on creation of a rule, or on editing a rule?

Thank you,

Tacia

taciac
Level 9
Level 9

Hi Bill & Ali,

I haven't been able to recreate this issue on my end. It may only occur on a specific browser. Please provide the following: 

1 - Which browser(s) does the issue occur in?

2 - Does the issue persist after clearing cache & cookies?

Thank you,

Tacia

Bsmith320
Correct answer by
Level 4
Level 4

1. I was seeing the issue in Chrome

2. after clearing my cache and cookies, the issue was corrected.

Bill

View solution in original post

taciac
Level 9
Level 9

Bsmith320 wrote...

1. I was seeing the issue in Chrome

2. after clearing my cache and cookies, the issue was corrected.

Bill

 

 

That's great to hear. Thanks for the update.

 

-Tacia

alim93424919
Level 1
Level 1

Hi Tacia,

This was actually on the Adobe Tool global variables section.

At work I was using Firefox. On my home computer I don't have this issue (Firefox and Chrome).

Ali

taciac
Level 9
Level 9

alim93424919 wrote...

Hi Tacia,

This was actually on the Adobe Tool global variables section.

At work I was using Firefox. On my home computer I don't have this issue (Firefox and Chrome).

Ali

 

Thanks for clarifying. Did clearing the cache and cookies resolve the issue?

Thanks!

Tacia

alim92960278
Level 5
Level 5

On my work computer I signed out/in and it's in English again.