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cathyw49544988
cathyw49544988
Level 5
September 6, 2017
Solved

No requests found in Debugger

  • September 6, 2017
  • 5 replies
  • 2384 views

I have a page I already added adobe tracking code. DTM debugger tool can turn on debug and staging on this page. But when I open the adobe marketing clould debugger, it showed "no request found". Does anyone know maybe what's wrong with my setup?

Thanks

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Best answer by cathyw49544988

Hi Jantzen,

I solved my issue. It is because the data layer is different from the other page. Once I change the way to get data, I am all set.

Thanks for you help!

5 replies

jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
September 6, 2017

Hi,

A few questions that might help narrow down the problem:

  • Do you have any tools added to your DTM web property?
  • If you open the browser console and type "_satellite", does it say initialized: true?
  • Do you mind sharing the url of your site so we can investigate further?

Thanks,
Jantzen

    cathyw49544988
    cathyw49544988Author
    Level 5
    September 6, 2017

    Hi Jantzen,

    I added adobe analytics tool

    in the console,

    _satellite

    {initialized: true, uuid: 31, dataCache: {…}, $data: ƒ, keys: ƒ, …}

    the url is: http://whatsnext.nuance.com

    Thanks,

    -Cathy

    cathyw49544988
    cathyw49544988AuthorAccepted solution
    Level 5
    September 6, 2017

    Hi Jantzen,

    I solved my issue. It is because the data layer is different from the other page. Once I change the way to get data, I am all set.

    Thanks for you help!

    cathyw49544988
    cathyw49544988Author
    Level 5
    September 6, 2017

    Hi Jantzen,

    Sorry, I still need to ask you a question. I found the issue was it tried to get data element from invalid data layer value. Once I deactive those data element in property, in the debugger, if I turn on stagging, it is fine, but if I turn off stagging, I got error again. I feel very confused, does stage and prod report suite share the same data elements? how could one works and not the other one?

    Thanks,

    jantzen_b
    Adobe Employee
    jantzen_bAdobe Employee
    Adobe Employee
    September 11, 2017

    I'm glad you were able to find the root issue.

    As for your follow up question, if something is working in staging but not production, it's because some change has not been approved and published. If you look through your approval tab in DTM, do you see data elements or rules that are related to this project that still need to be approved?

    Secondly, you may need to check your publish queue. If there are items in the publish queue that are related to this project, they will need to be published in addition to approved before they will be reflected in the production library.

    Hopefully this helps.

    - Jantzen

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