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SOLVED

Link Tracking in an external Frame Popup

sundhara_vadivu
Level 2
Level 2

Hi Team,

I am trying to track link clicks in the external frame popup from my client domain.i.e.I have a link in my webpage and on click of that link I will be getting a Frame popup, using which we used to download certain docs.Kindly do suggest me how can I track the link clicks in that external frame through DTM as I am not having my Embed code associated with that external frame source code?

Thanks in advance!

Sundhara M.

1 Accepted Solution
jantzen_belliston-Adobe
Correct answer by
Community Manager
Community Manager

Hi Sundhara,

When you say you have an external frame popup are you referring to an <iframe>? If so, the only way to track clicks within the iframe is to also deploy DTM on the page that loads within the iframe.

This is not a limitation specific to DTM but all tag managers. This is due to the way iframe work. Iframe by design are meant to completely separate everything within the iframe from everything outside the iframe.

Thanks,
Jantzen

View solution in original post

1 Reply
jantzen_belliston-Adobe
Correct answer by
Community Manager
Community Manager

Hi Sundhara,

When you say you have an external frame popup are you referring to an <iframe>? If so, the only way to track clicks within the iframe is to also deploy DTM on the page that loads within the iframe.

This is not a limitation specific to DTM but all tag managers. This is due to the way iframe work. Iframe by design are meant to completely separate everything within the iframe from everything outside the iframe.

Thanks,
Jantzen

View solution in original post