How to get access for DTM ? | Community
Skip to main content
V
venkateshpseo
Level 2
December 27, 2016
Solved

How to get access for DTM ?

  • December 27, 2016
  • 17 replies
  • 7602 views

Hi,

I am admin for Adobe Analytics and implemented legacy for my project. However, I require access to Adobe DTM to work on another project in my organization. Let me know whom to contact to get start with DTM ?

 

 

 

Thanks

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by jantzen_b

    Hi Venkatesh,

    Please contact your account manager and have them request access for you via the provisioning hub. If you aren't sure who your account manager is, you can contact Customer Care and they should be able to look it up.

     

    Cheers,
    Jantzen

    17 replies

    Show previous replies
    jantzen_b
    Adobe Employee
    jantzen_bAdobe Employee
    Adobe Employee
    July 19, 2017

    It looks like you are still missing the "+" on configuration screen. This is likely a permissions issue. Are you a system admin for your Experience Cloud organization? If not, can you confirm that you are a product admin for DTM?

    V
    venkateshpstoxx
    Level 2
    July 19, 2017

    Hi Jantzen,

    Yes, I am the product admin for DTM.

    jantzen_b
    Adobe Employee
    jantzen_bAdobe Employee
    Adobe Employee
    July 19, 2017

    Can you send me a private message with your DTM company name? I'd like check a few items on the backend.

    I was able to grab the info I needed from your previous screenshots.

    It looks like your DTM company is properly connected to your Experience Cloud organization. It also looks like there is only one user currently setup in DTM. Their first name is "Senthil". In your screenshot, I can see that the users assigned only show '1' on the DTM Admins line. Try adding yourself as a user to that DTM Admins group and then try logging into DTM via the Activation link in the Experience Cloud navigation.

    V
    venkateshpstoxx
    Level 2
    July 20, 2017

    Hi Jantzen,

    I am able to view the " +" symbol  and went through below video. Find the screenshots below. What next ?

    Map a product configuration to a solution permissions group

    1)

    2)

    Thanks

    Venkatesh P

    jantzen_b
    Adobe Employee
    jantzen_bAdobe Employee
    Adobe Employee
    July 20, 2017

    Now, you'll just need to add yourself as a user in the group. Being an admin of the product configuration gives you the permissions to manage the group, but it doesn't give you the permissions associated with that group (IE DTM permissions). Once you are added as a user of the group, you should be able to log in to DTM without issue.

      V
      venkateshpstoxx
      Level 2
      July 23, 2017

      Thanks a ton Jantzen, Now I got access to DTM & able to create web properties.

      jantzen_b
      Adobe Employee
      jantzen_bAdobe Employee
      Adobe Employee
      July 24, 2017

      Glad I was able to help!

      Terms & ConditionsAccessibility statement

      Loading footer...