Error on Adobe Analytics

Adobe Employee

Hi Aurelie,

Do you have a screenshot of where the error took place? I'm assuming you may need to Client Care on this one, but we'll definitely do our best to help if possible.

Thanks,
Jantzen

Hi Jantzen,

Thanks for your reply,

Please find enclosed a screenshot, could you give me support or send me a contact for client care? I cannot find any,

Thanks a lot,

Aurelie

screenshotadobe.docx

Accepted solution

Adobe Employee

Aurelie,

Unfortunately, I think this does need to go to Client Care. The error isn't descriptive enough for me to give you general help. Go ahead and contact client care by emailing clientcare@adobe.com. Please include the screenshot and the steps you took to be presented that error.

Thanks,
Jantzen

Thanks a lot for your help!

screenshotemailadobe.docx

Hi again,

Please find the screenshot enclosed, I sent an email to adobe but my email address is not recognized as a user, it's not possible

thanks

screenshotemailadobe.docx

Hi again,

Please find the screenshot enclosed, I sent an email to adobe but my email address is not recognized as a user, it's not possible

thanks

Adobe Employee

Are you a supported user for your organization? If not, you'll likely receive that error. Do you happen to know who might be a supported user from your organization?