Error on Adobe Analytics

[aurelie_lecluze]

Hi everyone, I get this message "ERROR undefined Please submit this error id to Adobe Client Care for further diagnosis: auth-362f3b63-15e0-4880-9be6-5b6a3c0211f6", how can I resolve it? thanks a lot

[jantzen_b]

Hi Aurelie,

Do you have a screenshot of where the error took place? I'm assuming you may need to Client Care on this one, but we'll definitely do our best to help if possible.

Thanks,
Jantzen

[aurelie_lecluze]

Hi Jantzen,

Thanks for your reply,

Please find enclosed a screenshot, could you give me support or send me a contact for client care? I cannot find any,

Thanks a lot,

Aurelie

screenshotadobe.docx ‏724 KB

[jantzen_b · Accepted solution]

Aurelie,

Unfortunately, I think this does need to go to Client Care. The error isn't descriptive enough for me to give you general help. Go ahead and contact client care by emailing clientcare@adobe.com. Please include the screenshot and the steps you took to be presented that error.

Thanks,
Jantzen

[aurelie_lecluze]

Thanks a lot for your help!

[aurelie_lecluze]

Hi again,

Please find the screenshot enclosed, I sent an email to adobe but my email address is not recognized as a user, it's not possible

thanks

screenshotemailadobe.docx ‏557 KB

[aurelie_lecluze]

Hi again,

Please find the screenshot enclosed, I sent an email to adobe but my email address is not recognized as a user, it's not possible

thanks

screenshotemailadobe.docx ‏557 KB

[jantzen_b]

Are you a supported user for your organization? If not, you'll likely receive that error. Do you happen to know who might be a supported user from your organization?

[jantzen_b]

Aurelie,

You can also contact your Account Manager regarding the supported user issue. If you don't know who your AM is, PM me your company info and I can send you their details.

Thanks,
Jantzen