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NiraEp
Level 3
January 24, 2018
Solved

DTM - Video % Complete not tracking

  • January 24, 2018
  • 4 replies
  • 2300 views

Hi there,

I have Brightcove HTML5 videos that I am trying to track, some events are being captured just fine (ended, play, pause) but others are not (% complete, time complete) with everything else being the same (analytics events, etc). How can I fix this? Please help.

For example, % complete being set to 10, when I go past 10% of the video it still doesn't fire. However, for Play it fires as soon as I play the video, for Ended it fires as soon as the video ends.

Jantzen.Belliston​

@ParitMittal

H
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Best answer by NiraEp

I tried several different things, spent 4 hours trying a different gazillion things and trying to set variables in Analytics etc, didn't work. And finally tried %complete again later in the night and it worked. Just not sure why it behaved differently, all the settings were the same as I had earlier.

I have Brightcove video player (HTML5 implementation).

4 replies

jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
January 25, 2018

Do you have a URL where we can test this? Also, what video player are you using? Are you using just a default HTML 5 player?

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NiraEpAuthorAccepted solution
Level 3
January 25, 2018

I tried several different things, spent 4 hours trying a different gazillion things and trying to set variables in Analytics etc, didn't work. And finally tried %complete again later in the night and it worked. Just not sure why it behaved differently, all the settings were the same as I had earlier.

I have Brightcove video player (HTML5 implementation).
jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
January 25, 2018

Interesting...

So the tracking is working as you'd expect now? If so, go ahead and mark your own answer correct so that the question is closed. I've send out a request to get a bit more information on the tracking a bright cove player in DTM from our internal teams. I notice that there are a few questions on the community about this and I'd like to get some more information out about it.

N
NiraEpAuthor
Level 3
January 25, 2018

Thanks

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