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OwlyChick
OwlyChick
Level 3
October 16, 2015
Solved

DTM - s_code Won't Propagate on Site

  • October 16, 2015
  • 4 replies
  • 3231 views

I have inserted my s_code for my sites through the DTM interface as well as used the "Customize Page Code" section to capture values from my URLs to populate my s.pageName. I have checked and both my header and footer tags can clearly be seen on every page of my sites. However, the s_code is not present, nor is the code to capture the URL values. When I use the SiteCatalyst debugger, I get "no requests found". Any ideas? Could DTM be down? My site is on CQ5, so Adobe products should work with Adobe products, right?

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Best answer by bbythewa

You will want to follow the instructions here:

http://microsite.omniture.com/t2/help/en_US/dtm/general_settings_analyitcs.html

You will need to set the 

sat_track

cookie to "true" for every user.  I think it must be set manually by the user, but I am unfamiliar with what the law requires...sorry I can't help much there.

Thanks,

Ben

4 replies

B
Adobe Employee
bbythewaAdobe Employee
Adobe Employee
October 16, 2015

Are you using your staging or production embed code?  If production, did you publish all your changes?

Have you verified that you put in your s_code as well as the AppMeasurement or H Code library in the "managed s_code" code editor in your Analytics tool?

If you open up your javascript console on your browser of the page(s) in question and type in _satellite and hit enter, do you get "undefined" or any error?

In your Analytics tool, do you have EU compliance checkbox checked?

Those are a few things than can cause this to happen...

OwlyChick
OwlyChickAuthor
Level 3
October 16, 2015

Thanks! 

1. I'm using production embed code and all changes are published - Check :)

2. Yes, everything is in the managed s_code library in the Analytics tools in DTM

3. I typed in _satellite in the console and got: Object {$data: function, uuid: 18, dataCache: Object, isArray: function, isObject: function…}

4. Yes, I have the EU compliance checkbox checked. Do I need to remove this??

 

THANK YOU!!!
 

OwlyChick
OwlyChickAuthor
Level 3
October 16, 2015

I removed the checkmark for EU compliance and that fixed it! YEAH!! 

However, what do I do if my sites are used by European customers as well? How do we abide by the EU data protection laws?

Thanks!

B
Adobe Employee
bbythewaAdobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

You will want to follow the instructions here:

http://microsite.omniture.com/t2/help/en_US/dtm/general_settings_analyitcs.html

You will need to set the 

sat_track

cookie to "true" for every user.  I think it must be set manually by the user, but I am unfamiliar with what the law requires...sorry I can't help much there.

Thanks,

Ben

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