Custom GTM Events not getting recognized by Direct call rule. Please Help | Community
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abhaymishra12
Level 2
January 25, 2022
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Custom GTM Events not getting recognized by Direct call rule. Please Help

  • January 25, 2022
  • 1 reply
  • 913 views

Hi All, 

 

I'm trying to implement analytics on the platform that leverages GTM custom events and data layer. I'm trying to make use of the custom gtm events tagged against different event into Direct call rule Identifier but the rule is not getting fired at all.  In the screenshot below, we can see the events tagged along with event name at the backend and only trigger when particular event was clicked without persisting further:

 

 

In the screenshot below, you can see how i'm trying to make this launch rule work using Direct call rule:

 

 

I'm not sure what i'm doing wrong but any suggestion on this would be really helpful. Thanks!!

 

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Best answer by yuhuisg

Direct Calls won't work based on your setup. Direct Calls can only be tracked when the function _satellite.track() has been run in code. You can't just arbitrarily use eventInfo.eventName.

Reference: https://experienceleague.adobe.com/docs/experience-platform/tags/client-side/satellite-object.html#track

1 reply

yuhuisg
Community Advisor
yuhuisgCommunity AdvisorAccepted solution
Community Advisor
August 15, 2022

Direct Calls won't work based on your setup. Direct Calls can only be tracked when the function _satellite.track() has been run in code. You can't just arbitrarily use eventInfo.eventName.

Reference: https://experienceleague.adobe.com/docs/experience-platform/tags/client-side/satellite-object.html#track

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