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nicolais5628580
Level 2
January 25, 2018
Solved

Can't access DTM and Launch

  • January 25, 2018
  • 3 replies
  • 1600 views

Hi Support,

I have been granted Access to DTM and Launch for a new customer, however, I can't log into either tool. The Launch icon states

"You don’t currently have access. Contact your Experience Cloud Administrator.",

and in DTM, the name of the company does not show in my list of DTM instances.

Any advice?

Best regards,

Nicolai

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Best answer by jantzen_b

Hey Nicolai,

Have a look at the post I just put out the other day. You are likely missing the permissions groups in the Adobe Admin console.

                 Why am I unable to log into Launch after I've been granted access?            

3 replies

jantzen_b
Adobe Employee
jantzen_bAdobe EmployeeAccepted solution
Adobe Employee
January 25, 2018

Hey Nicolai,

Have a look at the post I just put out the other day. You are likely missing the permissions groups in the Adobe Admin console.

                 Why am I unable to log into Launch after I've been granted access?            

N
nicolais5628580Author
Level 2
January 25, 2018

Hi Jantzen,

thanks for the quick reply. I'm already assigned to a Product Profile, the same as two of my colleagues who are not facing any issue logging into Launch or DTM. Is there any other possible solution?

Kind regards,

Nicolai

jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
January 25, 2018

Access to Launch is strictly controlled via the Admin Console with product profiles. DTM can be a different story since it also can have a legacy access system. Can private message me your company name or Org ID so I can have a look at what you've got setup?

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