Adobe Admin Console Support Portal: Don't hide ticket details.

[jamiec4451712]

Some of our clients are now using the new Adobe Admin Console Support Portal. It's a huge improvement over Daycare, but there's one UI choice that I find quite strange. The details of each ticket are hidden in a sidebar. You click a link that says "Details" and it opens the details in a flyout sidebar. The initial ticket information is some of the most important info. Also, users are not always able to come up with a good name for a ticket, so sometimes the name alone does not help users differentiate tickets. Instead of having the "Details" link, I think the original ticket details should simply be placed right there in the page.

I've included a simple mockup of the change below:

Before (ticket page):

Before: ticket page

Before (flyout):

Before: flyout

After (combined view):

After: Combined

[Manish_Singh_1 · Accepted solution]

Hello @jamiec4451712 

We have forwarded your request to our team for further review. Thank you for your suggestions

Regards,

Manish Singh