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Ashok_Adiyolil
Ashok_Adiyolil
October 29, 2020
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Vistor profile persistent issue

  • October 29, 2020
  • 1 reply
  • 1555 views

Hi experts,


I have created audience using vistor profile. Which will get the input from target profile parameters which is passed via launch target page load rule, order of execution are maintained. Even though everything is perfect I'm facing inconsistency in content delivery.
My scenario is to capture audience who is logged in at least one time. If user logged in one time then this profile will be under logged in user. For more some time I got activity working if I refresh activity content not delivering.
I hope problem would be in vistor profile they're not persist users I believe.
Any solution?

 

Thanks

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    Best answer by zach_shearer

    Have you used the mBoxtrace debugging method to ensure that the profile parameter is set when a user logs in at least once? Then, when the user comes back, does the profile parameter still exist? 

     

     https://docs.adobe.com/content/help/en/target/using/activities/troubleshoot-activities/content-trouble.html#section_256FCF7C14BB435BA2C68049EF0BA99E

    1 reply

    zach_shearer
    zach_shearerAccepted solution
    November 2, 2020

    Have you used the mBoxtrace debugging method to ensure that the profile parameter is set when a user logs in at least once? Then, when the user comes back, does the profile parameter still exist? 

     

     https://docs.adobe.com/content/help/en/target/using/activities/troubleshoot-activities/content-trouble.html#section_256FCF7C14BB435BA2C68049EF0BA99E

      zach_shearer
      zach_shearer
      November 9, 2020

      @ashok_adiyolil, I wonder if your profile script could use some slight adjustment. I'm looking at the documentation below. 

       

      https://experienceleague.adobe.com/docs/target/using/audiences/visitor-profiles/profile-parameters.html?lang=en#section_18EA3B919A8E49BBB09AA9215E1E3F17

       

      Relevant excerpt: 

      if (mbox.name == 'Track_Interest') { 
    if (profile.get('model') == "A5" &&; profile.get('subcat') == "KS6") { 
        return (user.get('A5KS6') || 0) + 1; 
    } 
}

       

      I wonder if you could modify your profile script to be like the following: 

       

       

      if (mbox.name == ‘orderConfirmPage’) { return (user.get('Param1'); }

       

       

       

       

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