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bkmills1
bkmills1
Level 3
April 30, 2018
Solved

Unable to Edit Audience

  • April 30, 2018
  • 7 replies
  • 5704 views

Hi all,

After several attempts, I'm finding that on some Audiences, I'm unable to edit. In other words, clicking on the pencil icon in the Audience List does nothing.

Is there something within the Audience itself that would cause this? I even thought perhaps having the Activity using the desired audience open (edit activity) might be the cause...not the case. Additionally, this audience is only being used on one Activity.

Any help you provide is appreciated!

Thanks,

Brion

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    Best answer by Shruti_Premkumar

    russpainter​ bkmills1​ Just to clarify, engineering looked into this and mentioned that issue could be related to browser cache having old library after the release. Thus clearing the cache/cookies helps to address this.

    7 replies

    R
    russpainter
    Level 3
    April 30, 2018

    Same thing is happening to me. I can't edit existing audiences in any way. Looks like a bug to me.

      bkmills1
      bkmills1Author
      Level 3
      April 30, 2018

      russpainter​ thanks for confirming.

      The Adobe Status site is not reporting an issue at the moment. 

      I'll give it a few before I submit a client care ticket.

        Tanvi_Agarwal_
        Adobe Employee
        Tanvi_Agarwal_Adobe Employee
        Adobe Employee
        May 1, 2018

        russpainter​ bkmills1​

        Thankyou for your question! There is no bug being identified with Target audiences. It may be due to the inactive session of Marketing cloud/Target.

        Deleting your browser cookies and logging in to Target again might help. Feel free to reach out again if you have any followup queries - hope that helps.

          bkmills1
          bkmills1Author
          Level 3
          May 1, 2018

          Tanvia,

          That's exactly what I ended up doing.

          Thanks!

            R
            russpainter
            Level 3
            May 1, 2018

            That's funny, cause I was told an engineering bug was being created.

              S
              Adobe Employee
              Shruti_PremkumarAdobe EmployeeAccepted solution
              Adobe Employee
              May 2, 2018

              russpainter​ bkmills1​ Just to clarify, engineering looked into this and mentioned that issue could be related to browser cache having old library after the release. Thus clearing the cache/cookies helps to address this.

                J
                Adobe Employee
                JonTeheroAdobe Employee
                Adobe Employee
                August 10, 2018

                In general, clearing cache and cookies is obviously not an ideal pre-requisite to having updated functionality work. I will connect with Engineering to see if there is anything we could do differently in the future to avoid such situations. Thank you for the feedback bkmills1 and russpainter!

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