TrackEvent Call gets 200 response, but Conversion Metric in Adobe Target not updated | Community
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lonestarspock
Level 2
January 4, 2021
Solved

TrackEvent Call gets 200 response, but Conversion Metric in Adobe Target not updated

  • January 4, 2021
  • 2 replies
  • 1471 views

I'm sending the trackEvent call and getting a 200 response from the omtrdc endpoint. However when I check in the Reports dashboard of my experience,  the conversion metric doesn't increment.

I double checked that my conversion mbox is spelled correctly in the trackEvent call, and I tried with both the "Viewed an mbox"  and "Clicked on an mbox"  conversion metrics.

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    Best answer by ryanr7

    Hi @lonestarspock,

    If firing a custom mbox via a trackEvent "viewed an mbox" is the correct conversion metric setting. Some follow up questions I have to help you get this sorted:

    1. Have you confirmed you are entering and seeing activity experiences?
    2. Is this activity using Analytics reporting (A4T) or Target reporting?
    3. Did you add any refinements to the conversion mbox settings?

    2 replies

    R
    Adobe Employee
    ryanr7Adobe EmployeeAccepted solution
    Adobe Employee
    January 5, 2021

    Hi @lonestarspock,

    If firing a custom mbox via a trackEvent "viewed an mbox" is the correct conversion metric setting. Some follow up questions I have to help you get this sorted:

    1. Have you confirmed you are entering and seeing activity experiences?
    2. Is this activity using Analytics reporting (A4T) or Target reporting?
    3. Did you add any refinements to the conversion mbox settings?
      T
      TulasiChaganti
      Level 2
      May 16, 2023

      @lonestarspock  May I Know how you resolved this issue.

      L
      lonestarspockAuthor
      Level 2
      May 16, 2023

      No - because we needed richer data. We primarily used Adobe analytics with a custom tagging solution. The custom tagging solution fed into our database

      T
      TulasiChaganti
      Level 2
      May 16, 2023

      @lonestarspock Thank you for the reply!

       

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