Top Sellers recommendation not working

[shoeb131]

I have created a recommendation based on top-seller products across site criteria but it is not working I am not getting any data. do I need to provide any additional information to target for this algorithm to run?

[Gaureshk_Kodag · Accepted solution]

Hi @shoeb131 ,

for top seller recommendation to work you need to trigger orderconfirmpage mbox on thankyou page, with mbox params - productpurchaseID, product total, etc.

Make sure you are doing that. if you still face the same issue, let me know