Target Vs Site Catalyst Orders Not Lining Up

[joseph_meyer]

I have both my Test & Target and Site Catalyst tracking order conversion on the last page of checkout.  But I am seeing drastically different numbers.  Can anyone make suggestions on why there are such large discrepancies in the numbers or where to start looking? 

I am new to both Site Catalyst and Test & Target so this may be a pretty generic question.

[shekhardhiman]

Hi Joseph,

Thanks for reaching out to Adobe Community.

Could you please elaborate on how you are tracking the orders in both and how big is the discrepancy? 

Thanks!

[joseph_meyer]

This is what I have gotten from coworkers.  They are both firing on the same order confirmation page.

Site Catalyst: Uses the Page Data Layer to capture orders

Test and Target: Uses an Mbox on the page to capture orders

I am not sure what the difference in those are or if that could be the reason why there is a dependency.

Site catalyst is showing about 190 orders whereas test and target is showing about 30 orders for the same time frame.

Sorry I don't have more info, but I am new to both tools so just trying to get a handle on things.

[shekhardhiman · Accepted solution]

Hi Joseph,

I apologize for the inconvenience. 

It needs a manual intervention and debugging to check what could be going wrong. I would suggest you to kindly log a ticket with the client care and have them troubleshoot it.

Thanks!

[lauram3232993]

Hey Shekhar, 

We are having the same issue that orders captured in Target are much less than in Omniture. Do you know any possible reasons?

Thanks, 

Laura

[ParitMittal]

Hi Laura,

It needs a thorough debugging to check How the order confirmation Mbox has been implemented on your website . We would suggest you to kindly log a ticket with the client care and have them troubleshoot it.

Thanks & Regards

Parit Mittal