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M
markr61042117
Level 2
October 16, 2015
Solved

Target experiences no longer rendering in IE8

  • October 16, 2015
  • 7 replies
  • 2731 views

Just noticed that none of our Target Standard experiences are rendering in IE8. Other browsers are fine. With so many updates to the Visual Experience Composer within the 4/28 Target release, might IE8 compatibility have been lost?

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Best answer by Nikhil_Bisne

The documentation has now been updated with the supported browsers list. Have a look at Supported Browsers.

 

Thanks

Nikhil

7 replies

N
Nikhil_Bisne
Level 8
October 16, 2015

Have you tried troubleshooting the VEC using the steps listed here and Enabling Mixed Content in Internet Explorer ? I'll check with the product team and let you know about this version specifically.

 

Thanks

Nikhil

M
markr61042117Author
Level 2
October 16, 2015

Note that the issue is with the experiences rendering in IE8 for end users. We are not using IE to author experiences with the Visual Experience Composer.

N
Nikhil_Bisne
Level 8
October 16, 2015

Are there a lot of end users in your campaign that are using IE8? This is an outdated version of IE which not many users should be on. Where did you obtain this info from?

 

Thanks

Nikhil

M
markr61042117Author
Level 2
October 16, 2015

it appears that 4.6% of visitors qualifying for the Target campaign have IE8. 

N
Nikhil_BisneAccepted solution
Level 8
October 16, 2015

The documentation has now been updated with the supported browsers list. Have a look at Supported Browsers.

 

Thanks

Nikhil

M
markr61042117Author
Level 2
October 16, 2015

Thanks, but it's not clear to me whether that help text means Target Standard and Premium only support IE10 or higher for experience authoring (VEC) or for live experience delivery (end users). Could you please clarify? Also, please clarify if this change in browser support occurred on 5/21 as part of the latest Target release, or if it might have been introduced in the latest mbox.js release (version 57) or if if it actually occurred earlier and we just didn't notice that IE8 experiences were no longer rendering. 

N
Nikhil_Bisne
Level 8
October 16, 2015

The release on May 21 did not affect this. The help note mentioned earlier was in conjunction to the VEC(authoring). The delivery or live experience was always based off the latest version of any browser. It did not change in the last or previous release.

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