Page Delivery Configuration Anomaly | Adobe Higher Education
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bkmills
Level 2
May 13, 2024
Resuelto

Page Delivery Configuration Anomaly

  • May 13, 2024
  • 1 respuesta
  • 1075 visualizaciones

Hello community!

I wanted to get everyone's thoughts on page delivery rules.

Today I had an experience where an XT activity pointing to a lower environment was exposed to our production environment. This was totally unexpected because the delivery rules explicitly set the domain to something like foostg.com, for example. However, the experience was exposed to foo.com (again an example for added context).

After identifying the issue I ended up having to add a Domain does not contain template rule for foo.com.

The thing that scares me is this could happen with any activity in development, inadvertently exposing it to a live audience.

I experienced this once before years ago, where a manager asked why an A/B test that was in development, was visible in production? I disputed the claim but could never figure out how this was possible. Now I think I know how. But why would an activity be delivered to two different domains when only one was specified?

Given the above explanation, is this behavior expected? I can't imagine the answer being yes, but curious what others have experienced. I wanted to get some insight before opening a customer service ticket to see if there's a bigger issue going on here.

Thanks,

Brion

 

Cc: @amelia_waliany 

Este tema ha sido cerrado para respuestas.
Mejor respuesta de alexbishop

At a high-level, if your activity URL is www.foostg.com then it of course should not qualify a visitor on www.foo.com. However, the devil is in the detail with these scenarios i.e., you will need to provide the full configuration with actual URLs etc, so I would recommend creating a ticket with Customer Care so that an explanation can be given on exactly why this is happening

1 respuesta

alexbishop
Adobe Employee
alexbishopAdobe EmployeeRespuesta
Adobe Employee
May 14, 2024

At a high-level, if your activity URL is www.foostg.com then it of course should not qualify a visitor on www.foo.com. However, the devil is in the detail with these scenarios i.e., you will need to provide the full configuration with actual URLs etc, so I would recommend creating a ticket with Customer Care so that an explanation can be given on exactly why this is happening

bkmills
bkmillsAutor
Level 2
May 14, 2024

Thank you @alexbishop! I usually get quicker responses here, but that's the next step.

maccg12
Level 3
November 12, 2024

Would you mind sharing what the root cause and resolution was for you in this scenario?