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Bsmith320
Level 3
August 12, 2016
Solved

New users aren't showing in Target user list

  • August 12, 2016
  • 5 replies
  • 1873 views

I set-up new users in the Marketing Cloud dashboard. I gave the users access to Target and some other tools. Two of the users accepted their invitation, but when I check the user list within Target, the new users aren't listed. I am not sure why the new users aren't showing up on the Target user list.

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Best answer by ParitMittal

Hi ,

User appears in the list once they login to their account . It's only when user accepts the invitation and login to their account , they get registered in marketing cloud list of valid users (MAC pulls profile from IMS) 

Thanks & Regards

Parit Mittal

5 replies

ParitMittal
ParitMittalAccepted solution
Level 10
August 12, 2016

Hi ,

User appears in the list once they login to their account . It's only when user accepts the invitation and login to their account , they get registered in marketing cloud list of valid users (MAC pulls profile from IMS) 

Thanks & Regards

Parit Mittal

B
Bsmith320Author
Level 3
August 12, 2016

How long once they log into the Marketing Cloud that I will see them as a Target user? Two of the four people I added to the cloud have logged in, but they are still not on the Target user list.

Bill

ParitMittal
ParitMittal
Level 10
August 16, 2016

Hi ,

Can you please share the IMS Org Id's and user Id's of logged in Users in a private message or by Email :pamittal@adobe.com.

Thanks & Regards

Parit Mittal

ParitMittal
ParitMittal
Level 10
August 17, 2016

Hi ,

Also, Can you please confirm that the two users after logging into marketing cloud account , have launched Adobe Target and got into Target Standard UI ?

Thanks & Regards

Parit Mittal

B
Bsmith320Author
Level 3
August 22, 2016

I got the issue fixed. I would have got back to you sooner, but I was on vacation last week.

Bill

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