MBOXCREATE PROBLEM

[george_clegg]

Hi, my name is George, First let me say I haven't got a clue what I'm doing. second I have a problem. third, I have been playing a gamehouse game for some time now, untill today that is, Now ,for some reason I get an error message,    The value of property 'mboxcreate' is null or undefined, not a function object.

Please, can anyone out there tell me what I can do to resolve this problem, and  PLEASE KEEP IT SIMPLE, CAUSE I AM. 

[russpainter]

Do you have the mbox.js reference on the page? It is saying the mboxCreate function doesn't exist, which lives in the mbox.js file. This file should be located in the head of the document. Was this removed by chance?

[george_clegg]

there is no reference number on screen, but it says code 0, How can I reinstall mbox create & give it the correct value?

[Amit_Kumar · Accepted solution]

1. Check if you have any other java script error apart from this if yes first fix that if not go to the point number 2?

2. check if you are following these documents i.e.

https://docs.adobe.com/docs/en/aem/6-1/administer/integration/marketing-cloud/target/target-configur...
https://docs.adobe.com/docs/en/aem/6-1/develop/personalization/target.html
https://docs.adobe.com/docs/en/aem/6-1/administer/integration/marketing-cloud/target.html