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george_clegg
December 11, 2015
Solved

MBOXCREATE PROBLEM

  • December 11, 2015
  • 3 replies
  • 1835 views

Hi, my name is George, First let me say I haven't got a clue what I'm doing. second I have a problem. third, I have been playing a gamehouse game for some time now, untill today that is, Now ,for some reason I get an error message,    The value of property 'mboxcreate' is null or undefined, not a function object.

Please, can anyone out there tell me what I can do to resolve this problem, and  PLEASE KEEP IT SIMPLE, CAUSE I AM. 

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Best answer by Amit_Kumar

1. Check if you have any other java script error apart from this if yes first fix that if not go to the point number 2?

2. check if you are following these documents i.e.

https://docs.adobe.com/docs/en/aem/6-1/administer/integration/marketing-cloud/target/target-configuring.html
https://docs.adobe.com/docs/en/aem/6-1/develop/personalization/target.html
https://docs.adobe.com/docs/en/aem/6-1/administer/integration/marketing-cloud/target.html

3 replies

Level 3
December 11, 2015

Do you have the mbox.js reference on the page? It is saying the mboxCreate function doesn't exist, which lives in the mbox.js file. This file should be located in the head of the document. Was this removed by chance?

george_clegg
December 13, 2015

there is no reference number on screen, but it says code 0, How can I reinstall mbox create & give it the correct value?

Amit_Kumar
Amit_KumarAccepted solution
Level 10
December 14, 2015