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June 12, 2023
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Error message in report data

  • June 12, 2023
  • 2 replies
  • 1952 views

Hi -- anyone get this error message when viewing the report of an personalization campaign?

 

I've verified that I have access to the only report suite in use for the site, so it's not a matter of access.

Only thing in the naming convention I used a pipe like this  "PROJECT NAME | EXPERIMENT NAME" -- could the "|" be causing the problem?

 

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Best answer by PratheepArunRaj

Dear @JPFiber,

In my understanding, the Activity Name is not the problem. However, try changing the name and see whether the error is persisting.

Since you have already confirmed access (You must be a member of the All Report Access group or member of a group that has access to at least one report in the report suite that you want to use) to the Report Suite if the error is still persisting, raise it with Customer Care.

Thank You, Pratheep Arun Raj B (Arun) | NextRow Digital | Terryn Winter Analytics

2 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
June 13, 2023

Is this Adobe Analytics or Adobe Campaign? I just want to make sure since you specified "personalization campaign".... 

 

I've never heard of a character in a report name causing access issues...  

 

But there is a minor issue reported on https://status.adobe.com/ maybe there's a larger issue happening in regards to suite access?

JPFiberAuthor
June 13, 2023

This is Adobe Target -- I think I'm In the wrong area.  

Jennifer_Dungan
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
June 13, 2023

No worries... Good luck. I hope the Target forum can help you out!

PratheepArunRaj
Community Advisor and Adobe Champion
PratheepArunRajCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
June 13, 2023

Dear @JPFiber,

In my understanding, the Activity Name is not the problem. However, try changing the name and see whether the error is persisting.

Since you have already confirmed access (You must be a member of the All Report Access group or member of a group that has access to at least one report in the report suite that you want to use) to the Report Suite if the error is still persisting, raise it with Customer Care.

Thank You, Pratheep Arun Raj B (Arun) | NextRow Digital | Terryn Winter Analytics

June 15, 2023

I'm getting this error as well, in not one, but all of my A4T enabled tests.  This only started happening recently (within the last week or two).

 

I am an Analytics administrator and have all necessary profile access. 

 

I've been using A4T in all of my tests for nearly a year and have never had a reporting problem before now.  Might be an issue on Adobe's end.