Error: Client is not ubox enabled: <ORGNAME> with ACS AT Integration | Community
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viragp64924055
Level 2
December 1, 2020
Solved

Error: Client is not ubox enabled: <ORGNAME> with ACS AT Integration

  • December 1, 2020
  • 1 reply
  • 3977 views

Hi,

 

Problem:

Dynamic image does not display in Email sent from ACS where the image is driven by Adobe Target integration.

 

Summary:

  • Simple Experience Targeting activity setup in Adobe Target
    • Audience A (male) driving Experience A (image) with Offer A (redirect URL to an image)
    • Audience B (female) driving Experience B (image) with Offer B (redirect URL to an image)
    • Location: "target-global-mbox"
  • Email Delivery in ACS configured to change image based on 'Dynamic Image from Adobe Target'
    • Default image URL provided
    • Target Location (rawbox) provided: "target-global-mbox"
  • When the Email Delivery is executed and email lands in the inbox, the image doesn't display either the default or dynamic image
    • clicking on the link where the image should be shows error "Client is not ubox enabled: clientspectrumamerpa"

 

__________________________________________________________________________________

 

Adobe Target config:

  • Audiences

  • Offers

 

  • Experience Activity

 

  • Adobe Campaign Email Delivery

 

 

 

Any advice?

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    Best answer by shelly-goel

    @viragp64924055  Seems like you've not set the Options in the ACS instance (Administration > Application Settings > Options)

    TNT_TenantName: name of the Adobe Target tenant. This value corresponds to the name of the Adobe Target Client/ Clientcode.

    You can find more details here:

    https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-target/configuring-the-campaign-target-integration.html?lang=en#integrating-with-adobe-cloud

    https://helpx.adobe.com/marketing-cloud/how-to/target-ac.html

    I would also suggest to keep a different name for rawbox than target-global-mbox

     

     

    1 reply

    shelly-goel
    Adobe Employee
    shelly-goelAdobe EmployeeAccepted solution
    Adobe Employee
    December 1, 2020

    @viragp64924055  Seems like you've not set the Options in the ACS instance (Administration > Application Settings > Options)

    TNT_TenantName: name of the Adobe Target tenant. This value corresponds to the name of the Adobe Target Client/ Clientcode.

    You can find more details here:

    https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-target/configuring-the-campaign-target-integration.html?lang=en#integrating-with-adobe-cloud

    https://helpx.adobe.com/marketing-cloud/how-to/target-ac.html

    I would also suggest to keep a different name for rawbox than target-global-mbox

     

     

      V
      viragp64924055Author
      Level 2
      December 2, 2020

      Hi,

      The TNT_TenantName=clientspectrumamerpa.

       

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