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MA1985CG
Level 2
August 3, 2020
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Customer Attribute/People Core Services - Question

  • August 3, 2020
  • 2 replies
  • 1785 views

Hi,

 

Is it possible to use Customer Attribute/People for unauthenticated website? Trying to upload offline data into Customer Attribute and planning to use that in Adobe Target.  Also, can i use Experience cloud ID/Eloqua ID as CRM ID to upload into Customer Attribute to target the users.

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    Best answer by skand

    @ma1985cg 

     

    Yes you can use Customer Attribute for unauthorized website, but you need to make sure that implementation is proper and you need to set 'authstate' to Authenticated.

    Because in order to deliver Target experience based on Customer Attributes it is must to have.

    You can refer below docs:

     

    Set AuthState

    Customer AttributesFor Target

     

     

     

    Yes I agree with @pratheeparunraj , that you can implement Experience cloud ID/Eloqua ID as CRM ID to upload into Customer Attribute to target the users.

    But how do you sync an ID with multiple Experience Cloud IDs since Experience Cloud ID is generated differently every time and stored as a separate CRM ID? So, functionally not advisable

     

    Regards

    Skand

    2 replies

    PratheepArunRaj
    Community Advisor and Adobe Champion
    PratheepArunRajCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    August 3, 2020

    Hello MA1985CG,

    If you are using Experience Cloud ID as your CRM ID and did proper implementation/integration, then why not? Technically can.

    But how do you sync an ID with multiple Experience Cloud IDs since Experience Cloud ID is generated differently every time and stored as a separate CRM ID? So, functionally not advisable.

    Thank You, Arun.

    Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
      M
      MA1985_CG
      Level 2
      August 3, 2020

      Hi @PratheepArunRaj- thanks for the response. i read somewhere Experience cloud ID is not supported to use it in Customer attribute upload. In this scenario, is it advisable to use Eloqua ID to upload into Customer Attribute? Not sure, if there is any recommended option to use Customer Attribute for unauthenticated website?

        S
        Adobe Employee
        skandAdobe EmployeeAccepted solution
        Adobe Employee
        August 26, 2020

        @ma1985cg 

         

        Yes you can use Customer Attribute for unauthorized website, but you need to make sure that implementation is proper and you need to set 'authstate' to Authenticated.

        Because in order to deliver Target experience based on Customer Attributes it is must to have.

        You can refer below docs:

         

        Set AuthState

        Customer AttributesFor Target

         

         

         

        Yes I agree with @pratheeparunraj , that you can implement Experience cloud ID/Eloqua ID as CRM ID to upload into Customer Attribute to target the users.

        But how do you sync an ID with multiple Experience Cloud IDs since Experience Cloud ID is generated differently every time and stored as a separate CRM ID? So, functionally not advisable

         

        Regards

        Skand

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