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kaylas8259864
October 16, 2015
Solved

Collections not working

  • October 16, 2015
  • 3 replies
  • 1683 views

When creating a Recommendation activity in Recommendations Premium, I AM able to get my recommendations to show up on the site when I use the Admin-created "All Collections" but when I go to use a collection I made, the recommendations no longer show up. 

In the interface, collections show that products are coming through appropriately via the # of products identified. 

What is the reasoning behind a collection showing products when created in the interface but not live on the site through activities. I need a solution to this as soon as possible   

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Best answer by WhoaShekhar

Hi Kayla,

Apologies for the delay.

Are you still experiencing the issue withe Adobe Recommendations? Kindly let us know the status of this problem.

Thanks!

3 replies

WhoaShekhar
WhoaShekharAccepted solution
Level 10
October 16, 2015

Hi Kayla,

Apologies for the delay.

Are you still experiencing the issue withe Adobe Recommendations? Kindly let us know the status of this problem.

Thanks!

N
Nikhil_Bisne
Level 8
October 16, 2015

Let me check on this and revert.

N
Nikhil_Bisne
Level 8
October 16, 2015

Hi Kayla,

 

Can you please confirm if your company has been provisioned for Recommendations Premium? I tried searching for Rosetta Marketing Group however was unable to find a provisioned organisation.

 

Thanks

Nikhil

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