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milliecitton
June 25, 2019
Solved

Cannot Download Complex XT Report

  • June 25, 2019
  • 3 replies
  • 5101 views

Hi there,

I have a couple XT activities with just 1x experience (default content) using Adobe Target as the reporting suite. They exist for the purpose of monitoring audience behaviour. Alongside a main success metric, I have added 20 odd more secondary success metrics, and the activity also contains 20 odd reporting audiences. The goal is to identify behavioural patterns for each audience for the selected success metric. Setup was smooth and painless, but I am having a nightmare with the reporting. I was hoping to be able to easily download a csv file containing all my raw data, for me to then manipulate and make sense of it. However, it appears that the download btn is greyed out as soon as I select more than one metric in the report tab. Fortunately I am still able to select all metrics to be displayed on the page, but, because I can't download a file, this calls for a tedious copy and paste job from AT to Excel.

So bottom line is it looks like I have two options

  1. I download a csv file for each success metric and each audience one by one; you can see that this can easily get out of hand (20x success metrics times 20x is 400 reports I would then have to consolidate manually)
  2. I copy and paste the report including all success metrics for each audience in the dropdown; assuming 20 audiences I have to do this 20 times, which wouldn't be a huge issue if only I could copy and paste the data from the report to Excel in a tidy fashion but unfortunately once pasted formatting is all over the shop.

I would like to understand if I am missing a trick here? Is there one button (or one method) that would easily allow me to download all raw data in one go?

Thanks in advance,

Millie

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    Best answer by Gaureshk_Kodag

    Hi Millie,

    Just keep one metric selected while selecting a download CSV option. It'llI download with all the metrics(you can check after downloading CSV)

    Not sure why Target doesn't allow to download while more than on goals are selected which makes everyone confused about downloading multiple metrics report. (but you can see all metrics even after downloading with single metric selected)

    if you select more than one it'll not allow downloading (download option will be disabled)

    Hope this helps.

    Thanks,

    Gauresh kodag

    3 replies

    Gaureshk_Kodag
    Adobe Employee
    Gaureshk_KodagAdobe EmployeeAccepted solution
    Adobe Employee
    June 25, 2019

    Hi Millie,

    Just keep one metric selected while selecting a download CSV option. It'llI download with all the metrics(you can check after downloading CSV)

    Not sure why Target doesn't allow to download while more than on goals are selected which makes everyone confused about downloading multiple metrics report. (but you can see all metrics even after downloading with single metric selected)

    if you select more than one it'll not allow downloading (download option will be disabled)

    Hope this helps.

    Thanks,

    Gauresh kodag

      R
      Adobe Employee
      ryanr7Adobe Employee
      Adobe Employee
      June 25, 2019

      Gauresh is correct the CSV download automatically includes all metrics and all reporting audiences. It doesn't just download the metrics in the current view. I agree this greying out of the button is confusing.

      -Ryan

        M
        milliecittonAuthor
        June 26, 2019

        Legends! Thank you both!

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