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Amcille
May 8, 2020
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Audience Rule hierarchy

  • May 8, 2020
  • 1 reply
  • 7670 views

Does the order of the rules in an audience affect how the Audience works? Tried combining Mobile Carrier AND Zip Code AND Connection Speed but it didn't work. We tried using Mobile Carrier only and it worked.

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Best answer by ambikaTewari_ATCI

Hi @amcille  no there is no such order in the audience configuration. If you have set AND operator among all individual condition/rule then visitor must qualify for every condition in order to qualify for the audience.

If possible can you paste here the audience configuration definition?

1 reply

ambikaTewari_ATCI
Community Advisor
ambikaTewari_ATCICommunity AdvisorAccepted solution
Community Advisor
May 8, 2020

Hi @amcille  no there is no such order in the audience configuration. If you have set AND operator among all individual condition/rule then visitor must qualify for every condition in order to qualify for the audience.

If possible can you paste here the audience configuration definition?

    A
    AmcilleAuthor
    May 8, 2020

    Hi @ambikatewari_atci This is a sample configuration for returning mobile visitors of any /help pages in our site that uses a "globe" carrier

     

    Visitor Profile: Returning Visitor AND [Site Pages: Previous Page URL contains help OR Site Pages: Landing Page URL contains help] AND [Mobile: is Mobile Phone OR Mobile: is Mobile Device] AND [Geo: Mobile Carrier matches globe or globecomm network services]

     

    This isn't working. Hope you could help us look into what went wrong. Thank you.

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