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SOLVED

Adobe Target not loading on website

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Level 2

We have implemented the below adobe launch script on the website - https://www.sibt.nsw.edu.au/

 

<script src="https://assets.adobedtm.com/2e0c42a84c98/4eb827cd88c3/launch-c64cdad65965.min.js"> </script>

 

<script type="text/javascript">_satellite.pageBottom();</script>

 

However Debugger is showing Adobe target not found....

Sarin_7_0-1641814895261.png

 

We had implemented Adobe Launch on another website in the same way and the target is loading fine - https://www.latrobecollegeaustralia.edu.au/

 

Screenshot 2022-01-10 at 5.13.35 PM.png

Could anyone help with this...

 

1 Accepted Solution

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Correct answer by
Community Advisor

Hey @Sarin_7 

 

https://www.sibt.nsw.edu.au/ - Looks like there's an issue with 'Custom code' in the All pages - Library Loaded rule, specifically in the line which has "Console" - screenshot below:

kishore963_0-1641818909916.png

 

I could see that the same (or similar rule) is firing as expected on https://www.latrobecollegeaustralia.edu.au/ 

kishore963_1-1641818972325.png

 

- Kishore

 

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3 Replies

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Correct answer by
Community Advisor

Hey @Sarin_7 

 

https://www.sibt.nsw.edu.au/ - Looks like there's an issue with 'Custom code' in the All pages - Library Loaded rule, specifically in the line which has "Console" - screenshot below:

kishore963_0-1641818909916.png

 

I could see that the same (or similar rule) is firing as expected on https://www.latrobecollegeaustralia.edu.au/ 

kishore963_1-1641818972325.png

 

- Kishore

 

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Level 2

Hi @Kishore_Reddy Thanks for the quick reply. I checked the custom codes on the rules on both properties and there is some difference..

 

https://www.sibt.nsw.edu.au/ 

Screenshot 2022-01-10 at 7.12.03 PM.png

 

https://www.latrobecollegeaustralia.edu.au/ 

Screenshot 2022-01-10 at 7.11.47 PM.png

 

Our target developer had written these custom codes so not really sure why they are different. Will updating the custom code (https://www.sibt.nsw.edu.au/ ) to the same as on the website  https://www.latrobecollegeaustralia.edu.au/  resolve the issue?

 

I notice same custom code (as -https://www.sibt.nsw.edu.au/ ) is used in the rule for another website - https://www.edithcowancollege.edu.au/

 

 And it is loading fine there...

 

Screenshot 2022-01-10 at 7.23.31 PM.png

 

 

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Level 1

Troubleshooting why you can't get to some pages can be tricky, but this guide will get you on the right path to seeing if it's a problem with your computer or elsewhere.

This guide walks Adobe Target you through seeing what you can and cannot access, and gets you to the resources you need to help fix the problem.

 

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.