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Sarin
Level 4
January 10, 2022
Solved

Adobe Target not loading on website

  • January 10, 2022
  • 2 replies
  • 1987 views

We have implemented the below adobe launch script on the website - https://www.sibt.nsw.edu.au/

 

<script src="https://assets.adobedtm.com/2e0c42a84c98/4eb827cd88c3/launch-c64cdad65965.min.js"> </script>

 

<script type="text/javascript">_satellite.pageBottom();</script>

 

However Debugger is showing Adobe target not found....

 

We had implemented Adobe Launch on another website in the same way and the target is loading fine - https://www.latrobecollegeaustralia.edu.au/

 

 

Could anyone help with this...

 

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    Best answer by Kishore_Reddy

    Hey @sarin 

     

    https://www.sibt.nsw.edu.au/ - Looks like there's an issue with 'Custom code' in the All pages - Library Loaded rule, specifically in the line which has "Console" - screenshot below:

     

    I could see that the same (or similar rule) is firing as expected on https://www.latrobecollegeaustralia.edu.au/ 

     

    - Kishore

     

    2 replies

    Kishore_Reddy
    Community Advisor
    Kishore_ReddyCommunity AdvisorAccepted solution
    Community Advisor
    January 10, 2022

    Hey @sarin 

     

    https://www.sibt.nsw.edu.au/ - Looks like there's an issue with 'Custom code' in the All pages - Library Loaded rule, specifically in the line which has "Console" - screenshot below:

     

    I could see that the same (or similar rule) is firing as expected on https://www.latrobecollegeaustralia.edu.au/ 

     

    - Kishore

     

      S
      SarinAuthor
      Level 4
      January 10, 2022

      Hi @kishore_reddy Thanks for the quick reply. I checked the custom codes on the rules on both properties and there is some difference..

       

      https://www.sibt.nsw.edu.au/ 

       

      https://www.latrobecollegeaustralia.edu.au/ 

       

      Our target developer had written these custom codes so not really sure why they are different. Will updating the custom code (https://www.sibt.nsw.edu.au/ ) to the same as on the website  https://www.latrobecollegeaustralia.edu.au/  resolve the issue?

       

      I notice same custom code (as -https://www.sibt.nsw.edu.au/ ) is used in the rule for another website - https://www.edithcowancollege.edu.au/

       

       And it is loading fine there...

       

       

       

        D
        daviduser01365
        January 28, 2022

        Troubleshooting why you can't get to some pages can be tricky, but this guide will get you on the right path to seeing if it's a problem with your computer or elsewhere.

        This guide walks Adobe Target you through seeing what you can and cannot access, and gets you to the resources you need to help fix the problem.

         

        Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

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