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SOLVED

Adobe Target Geo location issues

muerben
Level 2
Level 2

Hello,

Wondering if there is a known issue with the out of the box 'Geo' location audience parameter within Adobe Target? Specifically, for the country of Colombia. 

I've created a number of audiences based on this metric and they all work with the exception of Colombia. Any suggestions or alternatives here?

 

muerben_0-1633024647504.png

 

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1 Accepted Solution
Gaurav_Singh
Correct answer by
Employee
Employee

@muerben  Audience parameter based upon "Geolocation" should work without issues. Could you generate mboxTrace and check for the IP details.

View solution in original post

3 Replies
Gaurav_Singh
Correct answer by
Employee
Employee

@muerben  Audience parameter based upon "Geolocation" should work without issues. Could you generate mboxTrace and check for the IP details.

View solution in original post

ben_mrm
Level 2
Level 2

Thanks @Gaurav_Singh, could you elaborate on how to find the IP address/region by doing the mboxTrace? I've tried a few times and I'm not able to see this info. 

I did try the method listed below though and confirmed that my locations are not coming in as desired. 

 

"Create a form based experiment with an HTML offer with: <script>console.log('current country: ${profile.geolocation.country}')</script>" 

muerben
Level 2
Level 2

@Gaurav_Singh  I've been able to do this mboxTrace and analyzed my response tokens as well and the captured location appears to be incorrect, specifically for Colombia. My VPN provider assures me the servers are correct so this leads me down the Adobe path. Any further troubleshooting that could be done on the Adobe side here?