adobe not defined

[deakin96]

I'm trying to use adobe.target.applyOffer but am getting the error adobe is not defined. Target seems to be running correctly on the page as there is an active test running on the page. Is there a reason adobe would be undefined?

[Matthew_Ravlich_ACG]

Hi @deakin96,

applyOffer requires the mbox parameter. If no mbox name is specified, an error occurs.

Documentation: https://experienceleague.adobe.com/docs/target-dev/developer/client-side/at-js-implementation/functi...

I hope that helps.

[deakin96]

The problem is its saying adobe isn't defined so I can't get that far regardless.

[Matthew_Ravlich_ACG]

When does the error appear? Can you share a screenshot of the error?

Matthew Ravlich | ACG Digital | albertacg.com

[deakin96]

Sure, it appears everywhere I've tried to use it, for example in chrome devtools on any of our site pages: 

If I try it on the Adobe Experience League site which is running target it looks like this and returns an object:

[Matthew_Ravlich_ACG]

Hi @deakin96 - is Target implemented using at.js or WebSDK?

Matthew Ravlich | ACG Digital | albertacg.com

[deakin96]

Thanks for helping, we're using at.js 

[jpetermarias]

Hi @deakin96, It could be because of race conditions. Can you try to load the at.js on that page synchronously? It may be that the at.js is still loading when the adobe.target.applyOffer() function is called.

[deakin96]

Thats a good idea but that wouldn't explain not being able to access the adobe object in the chrome devtools long after the page has loaded correct?

[PratheepArunRaj · Accepted solution]

Dear deakin96,

If you are using Adobe Target Extension (V1 or V2) in Adobe Launch, then you should not get the error.

Is it possible to share the public URL so that we can validate it? Something is missing here.

Thank You, Pratheep Arun Raj B (Arun) | NextRow Digital | Terryn Winter Analytics