Adobe Target

DeepakUp · 3/17/25

Hi @Wadobe/ Adobe Technical Support Team,
I hope you're doing well.
I am unable to save an existing activity after making modifications, as it throws an error "Invalid user input". This issue has been observed following the VEC updates by Adobe. The Adobe Target Standard/Premium 25.2.1 release (February 17, 2015) introduces an updated Visual Experience Composer (VEC). Please refer below screenshot:

Gokul_Agiwal · 3/18/25

Hi @DeepakUp It seems this issue resolved now in recent release, May be try once. Here are the release notes.

https://experienceleague.adobe.com/en/docs/target/using/release-notes/release-notes

DeepakUp · 3/21/25

Hi @Gokul_Agiwal Thanks for your prompt response

The issue still persists. Attached screenshot for your reference.

Spoiler

The activity's live date is approaching, and I am unable to edit it. Launching it on time is now proving to be difficult. Your assistance would be greatly appreciated.

Gokul_Agiwal · 3/21/25

Hi @DeepakUp

As I spoke yesterday with one of the Adobe customer support team for my issues .. he mentioned that there are some UI level changes rolling out for every customer who are using Adobe Target. So I suspect this might be issues here.

I would suggest to raise an Adobe ticket and keep the ticket priority is high based on your business case and please described the issues with screenshot so they can provide the right update to you.

Hope this helps. Thanks

DeepakUp · 3/21/25

Thanks @Gokul_Agiwal for the update. An Adobe ticket has been raised for this issue.

NatashaRa1 · 4/21/25

Hi All,

We are experiencing the same issue. We raised a ticket with the reference number: E-001627893

What was the solution for this? Can anyone please assist as we are blocked?

Thanks

DeepakUp · 4/21/25

However, I still see that the issue has not been resolved for me either. Fortunately, there is a quick workaround that I follow. You need to create the activity in the Default workspace. Save it without making too many modifications—just do what is necessary and then save. Once it is saved, you can edit the activity again according to your requirements, including any audience(s), and then save it again. Finally, test it using the preview link generated.

GauravDu1 · 4/22/25

even making a slight change after creating new activity is not working for me. so frustrating.

DeepakUp · 4/24/25

Hi All,

The issue has now been resolved following the ticket we raised with Adobe. Their engineering team has implemented a fix, and the problem should be resolved for everyone affected. I hope this improvement is effective for all users.

Many Thanks,

Gokul_Agiwal · 4/25/25

HI @DeepakUp

Thank you for following up with Adobe support team and glad to know that issues resolved. I hope the same case for everyone else too.

Thanks,

Gokul

maccg12 · 6/3/25

I recently was given access to the new UI, and I too am now experience the "Invalid User Input" error preventing me from saving an activity built in the new UI. What is the resolution though to have solved this issue?

DeepakUp · 6/16/25

Hi @maccg12,

The quick way to resolve this is to raise a request with Adobe Support team. Their engineering team will do the necessary debugging to fix the issue. I hope this improvement is effective for all users.